Ec999 Privacy Policy – Your information is safe with us

This privacy policy of ec999 (https://ec999.pro) explains how we collect, use, store, and protect the personal information of users on our platform. By using our website or mobile app, you agree to this privacy policy.

Ec999 is a trusted online gaming platform for users in Bangladesh. We believe that no credible service can be built without data protection and transparency. This privacy policy has been written in clear, plain English so you can easily understand it.

When registering an account, making a deposit, or playing games on ec999, the following types of information may be collected:

We only collect information that is necessary. No unnecessary or excessive data is ever requested.

Ec999 uses the information it collects for the following purposes:

• Account management: For registration, login, and account verification.
• Financial transactions: To process deposits, withdrawals, and payments.
• Security Assurance: To detect fraud and protect your account.
• Customer Support: To resolve issues and provide support.
• Service Improvement: To analyze user experience and develop new features.
• Legal obligations: To provide required information to regulatory authorities.
• Marketing Communications: To keep you informed about bonuses, offers, and updates (you can opt out at any time).
• Responsible Gaming: To analyze gameplay patterns and identify problematic behavior.

Ec999 does not generally share your information with anyone. However, limited exceptions may apply in the following cases:

• Payment Processors: Solely to process transactions with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: With approved third-party services for KYC verification.
• Legal compliance: Upon a court order or a valid request from a government authority.
• Fraud Prevention: To relevant authorities in response to security threats.
• Business Transfers: In the event of a company merger or acquisition, with prior notice to you.

In all cases, third parties are required to use your information solely for the specified purpose and are bound by confidentiality agreements.

Ec999 uses industry-leading security measures to protect your information:

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Data Masking: Sensitive information (such as payment numbers) is automatically masked.
• Restricted Access: Only authorized personnel can access your information.
• Secure Servers: Your data is stored in internationally certified data centers.

Ec999's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

• Essential Cookies: Essential for login sessions and core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings, though some site features may not function properly as a result.

As an ec999 user, you have the following rights:

• Right to Access: You may request to know what information we are storing about you.
• Right to Rectification: You can request that any inaccurate or outdated information be updated.
• Right to Erasure: Under certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.
• Data Portability: You may request a copy of the information we hold about you.
• Right to lodge a complaint: If you have a data protection issue, you have the right to file a complaint with the relevant authority.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

Ec999 does not retain your information longer than necessary. Retention periods are outlined below:

• Account information: For the duration the account is active, and for at least 5 years after closure.
• Financial transaction records: Generally 7 years for legal compliance purposes.
• KYC documents: Up to 5 years after account closure, following verification.
• Gaming Records: Up to 3 years after account closure.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 2 years.
• Support Contact: Up to 2 years after last contact.

We are obligated to retain certain information for an extended period to meet legal compliance requirements.

Ec999 is exclusively for users aged 18 and above. We do not knowingly collect information from any minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a child's data has been collected, it will be deleted immediately.
• If parents or guardians suspect their child is using ec999, please contact our support team immediately.

Ec999 may update this privacy policy as needed. For any significant changes, we will notify you through the following methods:

• A special notice will be published on the website.
• You may be notified via your registered email or SMS.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of ec999 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.